Privacy Policy — jakebaaz

jakebaaz collects personal information from you in the course of providing its services. The categories of data we collect depend on how you interact with the platform — whether as an unregistered visitor, a registered account holder, or an active bettor or casino player.

Registration and Identity Data: When you create a jakebaaz account, we collect your full legal name, date of birth, email address, mobile phone number, and residential address. Where identity verification is required — for example, prior to processing a withdrawal — we may also collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence.

Financial and Transaction Data: We collect records of all deposits, withdrawals, bonus credits, and betting transactions associated with your jakebaaz account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer), transaction reference numbers, amounts in Bangladeshi Taka (BDT), and timestamps. We do not store full bKash or Nagad PIN codes — payment credentials are handled directly by the respective mobile financial service providers.

Gaming and Betting Activity Data: We record your game history, betting selections, stake amounts, odds accepted, win/loss outcomes, and session durations. This data is used for account management, responsible gaming monitoring, fraud detection, and resolving any disputes regarding game outcomes.

Technical and Device Data: We automatically collect certain technical information when you access jakebaaz, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited during your session. This data is collected via server logs and first-party analytics tools and is used to maintain platform security, diagnose technical issues, and improve the user experience.

Communications Data: If you contact jakebaaz support via live chat, email, or WhatsApp, we retain a record of those communications — including the content of messages, timestamps, and any attachments — for quality assurance, training, and dispute resolution purposes.

jakebaaz processes your personal data only for specified, legitimate purposes. We do not use your data for purposes that are incompatible with the reason it was originally collected. The following outlines the primary purposes for which we use your personal information:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and communicate account-related updates including security alerts, balance notifications, and policy changes.
• Processing transactions: To receive deposits, process withdrawal requests, issue bonus credits, and maintain an accurate record of your financial activity on the jakebaaz platform in Bangladeshi Taka.
• Delivering gaming and betting services: To provide access to casino games, sports betting markets including cricket BPL and T20 fixtures, live dealer tables, and slots — and to record, settle, and display the outcomes of your gaming activity.
• Fraud prevention and security: To detect and prevent unauthorised account access, fraudulent deposit activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor for signs of problem gambling, enforce self-exclusion requests, apply deposit and wagering limits requested by the player, and provide intervention support where appropriate. Your gaming activity data plays a critical role in this function.
• Legal and regulatory compliance: To meet obligations under applicable anti-money laundering (AML) frameworks, to respond to lawful requests from competent authorities, and to retain records as required by law.
• Platform improvement: To analyse aggregate, anonymised usage patterns, diagnose technical errors, test new features, and improve the overall performance and accessibility of jakebaaz for players in Bangladesh.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and maintain a service history for quality assurance purposes.
• Marketing communications (with consent): Where you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about jakebaaz bonuses, seasonal cricket promotions, and new game launches. You may withdraw this consent at any time by contacting support or adjusting your account notification preferences.

jakebaaz does not sell, rent, or otherwise trade your personal data to any third party for their own commercial purposes. However, in the course of providing our services, we do share certain personal data with carefully selected third-party partners under strict contractual confidentiality obligations. The categories of recipients are as follows:

• Payment service providers: We share the minimum necessary transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to process your deposits and withdrawals. These providers are bound by their own data protection policies and applicable financial regulations.
• Game and software providers: Casino and sports betting game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive session and gaming activity data necessary to deliver game functionality, calculate RTP, and resolve technical disputes. Game providers do not receive your full identity or financial profile.
• Identity verification services: To comply with Know Your Customer (KYC) requirements, we may share your identity documents and personal details with third-party verification providers who cross-reference your information against official databases, including the Bangladesh National ID registry where applicable.
• Fraud and security services: We work with specialist fraud detection and cybersecurity partners who process IP addresses, device fingerprints, and behavioural signals to identify suspicious activity on jakebaaz. These partners act as data processors on our behalf and are contractually restricted from using your data for any other purpose.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when legally required to do so — for example, in response to a court order, a formal regulatory investigation, or a statutory anti-money-laundering report. We do not disclose data to authorities voluntarily beyond what is legally required.
• Professional advisers: Our legal counsel, auditors, and accountants may have access to certain personal data in the course of providing professional services to jakebaaz. These parties are bound by strict professional confidentiality obligations.

All third parties with whom jakebaaz shares personal data are required to implement appropriate technical and organisational security measures to protect that data. We do not permit our service providers to use your personal data for their own marketing or business development purposes.

jakebaaz uses cookies and similar tracking technologies to operate the platform correctly, maintain session continuity, and gather anonymised performance data. A cookie is a small text file stored on your device by your browser when you visit a website. The cookies used by jakebaaz fall into the following categories:

jakebaaz does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking tags. We do not participate in behavioural advertising networks. Our analytics cookies collect data only at an aggregated, anonymised level — individual user behaviour is not profiled for commercial advertising purposes.

Most browsers allow you to control or delete cookies through the browser settings menu. Please note that disabling strictly necessary cookies will prevent jakebaaz from functioning correctly — for example, your login session will not be maintained. Disabling functional or analytics cookies will not affect your ability to use core platform features.

jakebaaz takes the security of your personal data seriously and maintains a layered security framework to protect against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your browser and jakebaaz servers is encrypted in transit using industry-standard Transport Layer Security. This applies to account login, deposit flows, withdrawal requests, and all API communications with game providers and payment partners.
• Encrypted data storage: Sensitive personal data — including identity document scans and payment reference data — is stored in encrypted form at rest on our secure servers. Database access is restricted to authorised personnel only, using role-based access controls.
• Two-factor authentication (2FA): Players are encouraged to enable two-factor authentication on their jakebaaz accounts as an additional layer of protection against unauthorised logins. 2FA is available via SMS to the mobile number registered on your account.
• Intrusion detection and monitoring: jakebaaz operates continuous server monitoring and intrusion detection systems. Any anomalous access patterns — including unusual login locations, rapid-fire API requests, or atypical transaction volumes — trigger automated security alerts and human review.
• Staff access controls: Access to player personal data is restricted on a strict need-to-know basis. Customer support agents, finance staff, and technical personnel are granted access only to the data categories required for their specific role. All staff with data access are bound by confidentiality agreements and receive regular data protection training.
• Breach notification: In the unlikely event of a data breach that poses a risk to your personal data, jakebaaz will notify affected players via their registered email address within a reasonable timeframe and will take immediate steps to contain and remediate the breach.

jakebaaz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

• Account and identity data: Retained for the lifetime of your active account, plus a minimum of five years following account closure. This retention period is necessary to comply with anti-money laundering record-keeping requirements and to resolve any post-closure disputes.
• Financial and transaction records: All deposit, withdrawal, and betting transaction records are retained for a minimum of seven years from the date of the transaction. This reflects standard financial record-keeping obligations applicable to the online gaming and payments sector.
• Gaming activity logs: Detailed game session logs, including bet placement records and outcomes, are retained for a minimum of three years. Summary gaming history may be retained for longer periods for responsible gaming analysis.
• Customer support communications: Live chat transcripts, email correspondence, and complaint records are retained for three years from the date of the final communication in the relevant thread.
• Technical and device logs: Server access logs and IP address records are retained for up to 12 months, after which they are anonymised or deleted unless required for an ongoing security investigation.
• Marketing consent records: If you have opted in to receive promotional communications, your consent record is retained for the duration of your marketing opt-in preference plus two years after any opt-out, for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised, the resulting aggregate data sets may be retained indefinitely for statistical and product development purposes, as anonymised data no longer constitutes personal data.

If you submit a valid erasure request (see Section 7 below), jakebaaz will delete or anonymise your personal data ahead of the standard retention period, except where retention is required by law or where the data is necessary to defend against a legal claim.

As a user of jakebaaz, you hold a number of rights in relation to the personal data we hold about you. jakebaaz is committed to respecting and facilitating the exercise of these rights in a timely and transparent manner. Your rights include:

• Right of access: You may request a copy of all personal data that jakebaaz holds about you. Upon receiving a valid access request, we will provide you with a structured summary of your data within 30 days.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details — such as your email address or mobile number — directly through your account settings. For corrections to identity or payment data, please contact our support team.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data. We will honour valid erasure requests within 30 days, subject to our legal retention obligations. Please note that we cannot delete data that we are legally required to retain — for example, financial transaction records required for AML compliance.
• Right to restrict processing: In certain circumstances — for example, where you contest the accuracy of data we hold or where you object to a particular use — you may request that we restrict the processing of your personal data while the matter is resolved.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format. This right applies to data you have provided directly to jakebaaz and which is processed on the basis of your consent or a contract with you.
• Right to withdraw consent: Where jakebaaz processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You have the right to object to jakebaaz's processing of your personal data where that processing is based on our legitimate interests. We will review all objections and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact the jakebaaz data support team via live chat from your account dashboard or by sending a written request to support@jakebaaz (plain text contact only — do not send sensitive documents via unencrypted email). We will verify your identity before processing any data request. All verified requests will receive a substantive response within 30 days of receipt.

jakebaaz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, the revised policy will be published on this page with an updated effective date. Where changes are significant, we will also notify registered players via their registered email address or via an in-platform notification at next login.

Your continued use of jakebaaz following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of how jakebaaz manages your personal data.

Historical versions of this Privacy Policy are available on request by contacting our support team. We maintain a version archive so that players can understand what policy was in effect at any specific point in time.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jakebaaz handles your personal data, please reach out through one of the following channels (note that all contact details are provided as plain text — no clickable links):

• Live Chat: Available 24/7 from your jakebaaz account dashboard — this is the fastest way to reach our support team.
• Email: support@jakebaaz (plain text only — do not send sensitive identity documents via unencrypted email)
• WhatsApp: +880 1700 000000 (plain text reference only — for general queries only, not for transmitting sensitive personal data)

Our team aims to respond to all privacy-related enquiries within two business days (Bangladesh Standard Time, BST UTC+6). For formal data subject access requests, erasure requests, or portability requests, please allow up to 30 days for a full substantive response as noted in Section 7 above.